Home / GENERAL TERMS AND CONDITIONS

1. scope of application 

The following terms and conditions apply to all orders placed via our online shop. Our online shop is aimed exclusively at consumers. A consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to his or her commercial nor to his or her independent professional activity. An entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of his or her commercial or self-employed professional activity.

2. Contractual partner, conclusion of contract, correction options

The purchase contract is concluded with Snoozi GmbH.

With the placement of the products in the online shop, we make a binding offer to conclude a contract for these articles. You can initially place our products in the shopping basket without obligation and correct your entries at any time before sending your binding order. your binding order at any time by using the correction options provided and and explained correction aids provided for this purpose in the order process. The contract is concluded when you accept the offer for the goods contained in the shopping basket by clicking on the order button. Immediately after sending the order, you will receive another confirmation by e-mail.

3. Contract language, contract text storage

The languages available for the conclusion of the contract are German and English. We store the text of the contract and send you the order data and our GTC in text form. You can view the text of the contract in our customer login.

4. delivery conditions

In addition to the stated product prices, shipping costs may be incurred. You will find more detailed information on shipping costs in the offers. We deliver only in the dispatch way. Unfortunately, it is not possible to collect the goods yourself.

5. payment

In our shop you can choose between the following payment methods

payment methods:

Credit card

You enter your credit card details when placing your order. After your legitimation as a legitimate cardholder, the payment transaction will be automatically transaction will be carried out automatically and your card will be charged.

PayPal, PayPal Express

During the ordering process you will be redirected to the website of the online provider PayPal. online provider. In order to be able to pay the invoice amount via PayPal, you must be registered there or register first, legitimise yourself with your access data and submit the payment order. and confirm the payment instruction to us. After placing the order in the shop, we request PayPal to initiate the payment transaction. transaction. The payment transaction will be carried out automatically by PayPal immediately afterwards. You will receive further instructions during the ordering process.

6.Warranty and guarantees

Unless expressly agreed otherwise below, the statutory liability for defects shall apply. In the case of used goods, the following applies: if the defect occurs after the expiry of one year from the delivery of the goods, the claims for defects are excluded. Defects occurring within one year of delivery of the goods may be asserted within the statutory limitation period of two years from delivery of the goods. delivery of the goods.

The above restrictions and shortened periods shall not apply to claims based on damage caused by us, our legal representatives or our or vicarious agents

  • in the event of injury to life, limb or health
  • in case of intentional or grossly negligent breach of duty as well as fraudulent intent
  • in the event of a breach of material contractual obligations, the fulfilment of whichthe proper performance of the contract in the first place and on the observance of which the and on the observance of which the contracting party may regularly rely (cardinal obligations).
  • within the scope of a guarantee promise, insofar as agreed, or
  • insofar as the scope of application of the Product Liability Act is opened. 

Information on any additional guarantees that may apply and their and their exact conditions can be found with the product and on special information pages in the online shop.

Customer service: You can reach our customer service for questions, complaints and complaints on weekdays from 9:00 a.m. to 5:00 p.m. at the telephone number 0221-12345 or by e-mail at info@snoozi.com.

7. Liability

For claims based on damage caused by us, our legal representatives or vicarious agents our legal representatives or vicarious agents, we shall always be liable without limitation

  • in case of injury to life, body or health
  • in the event of intentional or grossly negligent breach of duty
  • in the case of warranty promises, insofar as agreed, or
  • insofar as the scope of application of the Product Liability Act is opened.

In the event of a breach of material contractual obligations, the fulfilment of which the proper performance of the contract in the first place and on the observance of which the contractual partner may regularly rely (cardinal obligations) due to slight negligence on our part, on the part of our legal representatives or vicarious agents, the amount of liability shall be limited to the damage foreseeable at the time the contract was concluded.

8. dispute resolution

The European Commission provides a platform for online dispute resolution (OS), which you can find here [https://ec.europa.eu/consumers/odr/]. To participate in a dispute resolution procedure before a consumer arbitration board. not obliged and not willing to participate.

General terms and conditions [https://shop.trustedshops.com/de/rechtstexte/] created with the Trusted Shops [https://shop.trustedshops.com/de/echtstexter] legal copywriter in cooperation with FÖHLISCH Lawyers [https://foehlisch.com]. [https://foehlisch.com].